Cancellation & Refund Policy
Last updated: 7 September 2026
We provide a service carried out at your property, not a product that is shipped to you, so this policy explains cancellations, call-out charges and refunds in those terms.
Cancelling or rescheduling a booking
- You can cancel or move a booking by calling or messaging us. There is no charge if you tell us before a technician has set out for the property.
- If a technician has already travelled to you, a call-out charge may apply to cover the visit.
- If parts have been specially ordered for your job, those parts may be chargeable even if the work is cancelled.
If we cannot get access
If we arrive at the agreed time and cannot get into the property, or the work area is not ready and cannot be made ready while we are there, we may charge for the visit. Please let us know in advance if plans change.
Call-out and inspection charges
Where a call-out or inspection charge applies, we will tell you before the visit. Where a fault requires investigation to diagnose, the inspection is chargeable even if you decide not to proceed with the repair — the diagnosis is the work you received.
Quotations you decide not to accept
You are under no obligation to accept a quotation. If you decline one, no charge applies beyond any call-out or inspection fee agreed in advance.
If the work is not right
Tell us as soon as you notice a problem. Our first step is always to come back and inspect. Where the issue is caused by our workmanship or by a part we supplied, we will put it right at no additional labour cost to you.
A revisit is chargeable where the new problem is unrelated to the work we did, where the fault is caused by misuse or by someone else working on the same system afterwards, or where it is fair wear and tear.
Refunds
- Where we have charged for work that was not carried out, we refund that amount in full.
- Where work was carried out but not to a proper standard and cannot reasonably be put right, we will refund a fair part of the amount paid for that work.
- Refunds are made using the same method you paid by, unless we agree otherwise with you.
- We aim to process an agreed refund promptly; the time it takes to reach you depends on your bank or payment provider.
What is not refundable
- Parts that have been installed and used, unless the part itself is faulty.
- Call-out or inspection charges where the visit took place and the diagnosis was provided.
- Work completed and accepted, where you later change your mind about wanting it done.
Deposits
Where we have taken a deposit for a larger job, it is applied to your final invoice. If the job is cancelled before it starts, we refund the deposit less any parts already ordered and any work already carried out.
How to raise a claim
Contact us with your name, the service address, the date of the visit and a description of the problem. Photographs help us assess it quickly. We will respond and, where an inspection is needed, arrange a visit.
Contact us
If you have any questions about this page, please contact us:
- Imran Khan Technical Services L.L.C.
- P.O. Box 66578, Satwa, Dubai — U.A.E.
- Telephone: 04-3298552
- Mobile / WhatsApp: 050-8608737
- Email: ik6460985@gmail.com